Serve customers when you’re not available by setting up auto-replies and answers to common questions. What will website visitors see when I’m not online? If people are logged in to their Facebook accounts, the conversations will be saved in Messenger and they’ll be able to continue the conversation even after leaving your website. No, they can message you as a guest user. Will website visitors need a Facebook account to contact me?
If you don’t have one, you can create a business Page in minutes. You will need to be an administrator of a Facebook Page and be logged into Facebook. If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community.įAQ What do I need to set up the Chat Plugin on my website? Updatingįollowing the Facebook platform and versioning, all versions will be supported for 2 years from launch. To remove the plugin, you can deactivate the plugin or uninstall it. This will open the Chat Plugin settings page.
To rerun the setup, go to your WordPress dashboard and click Facebook Chat. Customers can now message you from your website, and you can access their messages in your Business Page Inbox. On the right side of the screen, you can preview what desktop and mobile visitors will see.You can now customize the welcome message, color, and language of the chat, as well as provide answers to frequently asked questions.A new window will appear and you will be asked to select the Facebook Page you want to use.This will open the Chat Plugin settings page.After installing the plugin, navigate to Settings in your WordPress dashboard menu and click Facebook Chat.Next, you will go through the plugin setup with the following steps: You can install it by clicking ‘Install Now’.Īfter navigating to the Chat Plugin settings page, click on ‘Setup Customer Chat.’ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. In the search field, type ‘Facebook Chat Plugin’ and click ‘Search Plugins’.Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.You can then follow the directions below. Once you have your Facebook Page ready, you will be asked to login to Facebook. If you do not have a Facebook Page, you can create one for free here. In order to use the Chat Plugin, you will need to have a published Facebook Page. Requires WordPress Version: 3.9 or higher
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